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Thank you for choosing United Water Restoration Group for your restoration needs. This refund policy outlines our guidelines regarding refunds for our services. Please read this policy carefully before availing our services.

By engaging our services, you agree to abide by this refund policy:

Refund Eligibility

1.1. United Water Restoration Group does not guarantee refunds for any services provided, including water restoration, cleanup, drying, or any associated work performed.

1.2. Refunds, if any, are issued on a case-by-case basis, subject to our sole discretion.

Considerations for Refunds

2.1. In certain circumstances, United Water Restoration Group may consider a refund if:

  • a) We were unable to deliver the agreed-upon services due to unforeseen circumstances or events beyond our control.
  • b) There was an error or mistake on our part that significantly affected the quality or outcome of the service.
  • c) The customer can demonstrate that the service provided did not meet reasonable expectations or was grossly inadequate.

2.2. Each refund request will be evaluated on its individual merits, and our decision will be final.

Refund Request Procedure

3.1. To initiate a refund request, please contact our customer support team.

3.2. You will be required to provide detailed information about the reasons for your refund request, including supporting documentation if applicable.

3.3. Our customer support team will review your request and respond within a reasonable timeframe.

Refund Process

4.1. If your refund request is approved, United Water Restoration Group will determine the appropriate refund amount, if any, based on the circumstances and factors involved.

4.2. Refunds, if approved, will be issued using the same payment method used for the original transaction, unless otherwise mutually agreed upon.

4.3. Please note that the processing time for refunds may vary depending on the payment method and financial institution involved.

Non-Refundable Items

5.1. Certain items or services may be non-refundable, including but not limited to emergency response services, diagnostic assessments, and any services provided by third-party contractors or suppliers.

5.2. Any materials, equipment, or supplies purchased on behalf of the customer specifically for the service are non-refundable.


6.1. United Water Restoration Group reserves the right to modify or update this refund policy at any time without prior notice.

6.2. Any changes made to this policy will be effective immediately upon posting the updated version on our website.

If you have any questions or require further clarification regarding our refund policy, please contact our customer support team. We are here to assist you.

Last updated: 06-06-2023